Terms of Use

The following Regulations define the general terms and conditions of sale applicable in our online store available at https://www.maxcom.pl, operated by Maxcom SA, Towarowa 23a, Tychy 43-100, NIP: 6462537364, REGON: 277703221. The share capital is: PLN 102000,00. The company is entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Katowice-Wschód in Katowice, 0000410197th Division of the National Court Register, under KRS number XNUMX.

1. Scope of application of the regulations
These Terms and Conditions apply to all orders placed by Consumers and Entrepreneurs through our online store. Pursuant to Article 22 of the Civil Code, a consumer is an individual who enters into a legal transaction with an entrepreneur that is not directly related to their business or professional activity. Pursuant to Article 43 of the Civil Code, an entrepreneur is an individual, legal entity, or organizational unit without legal personality, to which the law grants legal capacity, conducting business or professional activity in its own name. Other or supplementary Terms and Conditions used by Entrepreneurs do not apply – they will only become part of the contract if we provide our express written consent.

2. Conclusion of the contract
The sales agreement is concluded with Maxcom SA.
The presentation of products in our online store constitutes an offer to conclude a sales contract. To conclude a contract, you must add selected products to your shopping cart and place an order. You can modify the shopping cart and the data entered in the forms before placing your order using the available functionalities and messages displayed during the ordering process. By clicking the button on the order summary page to confirm and finalize your order, you place a binding order for the products in your shopping cart. Upon receipt and registration of your order in our online store's IT system, a sales contract is concluded. After placing your order, you will receive an email from us confirming your order and the conclusion of the contract.

3. The language and rules of consolidating the contract
The sales contract can be concluded in Polish
We keep the content of the contract and send you the order data and our Regulations by e-mail. You can also check information about your orders via your customer account. The regulations are also available on the website of our online store in a way that allows you to obtain, reproduce and save content.

4. Delivery of products
In some cases, shipping costs must be added to the given product prices. The ordered products are delivered via courier companies cooperating with us. Detailed information on possible methods and dates of delivery as well as shipping costs are presented when placing the order and in a special information tab on our store's website.
The products offered in the store are sold only by mail order. Unfortunately, pickup in person is not possible.

5. Payment
The following payment methods are available for you in our online store:
Cash on delivery upon delivery.
Electronic payments (e-payments) via the internet payment service.
Payment by traditional bank transfer to our store's bank account. If you choose this form of payment - after the order has been made, we will send you via e-mail the data for the transfer. The order will be processed after the full amount of the required payment for the order is credited to our account.

Credit Agricole Bank Installments – Maxcom SA declares that, on the basis of the agreements concluded with Credit Agricole Bank Polska SA, it is authorized to perform factual activities related to the conclusion/amendment of loan agreements for the purchase of goods and services.

When making a bank transfer, please enter the order number or proforma invoice number provided in the e-mail confirming the sale.

6. The right to withdraw from the contract
In accordance with the information contained in the notice of withdrawal, you have a statutory right to withdraw from the contract.
information on exercising the right to withdraw from the contract and a sample withdrawal form
Consumers have a 14-day right to withdraw from a contract. This right also applies to individuals entering into a contract directly related to their business activities, if the content of the contract indicates that it is not of a professional nature for them, in particular arising from the subject of their business activity, as disclosed under the provisions of the Central Registration and Information on Business. Other businesses do not have the right to withdraw from the contract.
Right of withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the date on which you acquired possession of the goods or on which a third party other than the carrier and indicated by you acquired possession of the goods.
To exercise the right of withdrawal, you must inform us (Maxcom SA, Towarowa 23a, 43-100 Tychy, Poland, sklep@maxcom.pl, telephone: +48 32 327 70 89) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send us information concerning your exercise of the right of withdrawal before the expiry of the withdrawal period. Consequences of withdrawal: If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise the right to withdraw from this contract. We will make the reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we receive the goods or until you provide us with proof that you have sent back the goods, whichever comes first.
Please send back or hand over the goods to us immediately, and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period.
You will be responsible for the direct cost of returning the goods. For goods that, due to their nature, cannot be returned by regular mail, these costs are estimated at a maximum of approximately PLN 500.
You are only liable for any diminished value of the goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
Sample withdrawal form (this form should be completed and returned only if you wish to withdraw from the contract) – Addressee: Maxcom SA, Towarowa 23a, Tychy, Poland, sklep@maxcom.pl. – I/We(*) hereby give notice of my/our withdrawal from the contract of sale of the following goods(*) contract for the supply of the following goods(*) contract for a specific work consisting in the production of the following goods(*)/for the provision of the following service(*) – Date of conclusion of the contract(*)/receipt(*) – First and last name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only if the form is sent in paper version) – Date (*) Delete where not applicable.

7. Damage caused during transport
Applies to Consumers: in the case of a consumer purchase at a distance, our store always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in submitting such a complaint or making contact has no consequences for your statutory rights (described below in the section on complaints) and their satisfaction. However, faster notification helps us in pursuing our claims against the carrier or transport insurer.
Applies to Entrepreneurs (except for natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these people - the so-called "quasi-consumers", i.e. sole traders exercising certain consumer rights) : the risk of accidental loss or accidental deterioration of the product passes to you when we release it to the freight forwarder, carrier or other person or institution responsible for the shipment. We are not responsible for the loss, shortage or damage of the product arising from the moment it is accepted for transport until it is delivered to you, and for delays in delivery caused by the carrier.

8. Complaints: compliance of the goods with the contract / defects
Applies to Consumers: We are obligated to deliver goods free from defects. If the goods do not conform to the contract, the Consumer has the rights specified in Chapter 5a of the Consumer Rights Act. Under the terms specified therein, the Consumer may request the repair or replacement of the non-conforming goods, submit a declaration of a price reduction, or withdraw from the contract. We are liable for any lack of conformity of the goods with the contract discovered within two years of delivery, unless we have specified a longer expiration date for the goods in question, in which case the longer period applies. In the event of non-conformity of the goods with the contract, the above provisions regarding Consumers also apply to individuals entering into a contract directly related to their business activity, if the content of the contract indicates that the contract is not of a professional nature for that individual, in particular arising from the subject of their business activity, as disclosed under the provisions of the Central Registration and Information on Business.
Complaints can be submitted: via e-mail to the following address: serwis@maxcom.pl in writing to the following address: Maxcom SA, Towarowa 23a, 43-100 Tychy by telephone: +48 32 325 07 00 Information on any additional warranty and its detailed terms and conditions are always attached to the product and available on the information pages of the online store.
Applies to Entrepreneurs: (with the exception of natural persons concluding a contract directly related to their business activity, when the content of this contract indicates that it is not of a professional nature for these persons - so-called "quasi-consumers", i.e. sole proprietors exercising certain consumer rights): in the case of a sales contract concluded with an Entrepreneur, pursuant to Art. 558 § 1 of the Civil Code, the liability of our online store under the warranty for defects is excluded.
Our customer service team is at your disposal: Mon-Fri 9:15:00

9. Services provided electronically
To use our online store, including browsing our products and placing orders, you must have a multimedia device with a web browser installed and access to the internet and email. It is recommended that you enable JavaScript and cookies in your browser settings. Users are required to use the online store in a manner consistent with the law and good manners; providing illegal content is prohibited. We take all necessary measures to ensure the proper operation of the website and our online store interface to the extent possible based on current technical knowledge and commit to resolving any irregularities and technical issues reported by users within a reasonable timeframe. This also applies to the ability to subscribe to our newsletter or the optional option of creating a customer account – if these services are provided within our store. You can notify us of any detected irregularities or interruptions in the operation of the website and services of our online store using the contact details provided in the section above. In complaints regarding irregularities related to the technical operation of the online store, please indicate the type and date of the irregularity.

10. Out-of-court dispute resolution
We hereby inform you that consumers have the right to use out-of-court complaint and redress procedures. Information on how to access these procedures and procedures can be found at the following address: www.uokik.gov.pl, in the "Amicable Resolution of Consumer Disputes" tab. Furthermore, at: http://ec.europa.eu/consumers/odr Consumers have access to an online platform for resolving consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website serving consumers and businesses seeking out-of-court resolution of disputes arising from distance sales contracts or service contracts. Using these out-of-court dispute resolution procedures is voluntary and can only occur if both parties to the dispute (the consumer and the seller) consent.

11. Final provisions
None of the provisions of these Regulations is intended to violate the statutory rights of the Consumer. In the event of any conflict of the provisions of these Regulations with the rights of Consumers resulting from generally applicable provisions - the statutory regulations will always be applied in place of the challenged provisions of the Regulations.
In the case of Entrepreneurs, all contracts concluded with us are governed by Polish law, excluding the United Nations Convention on Contracts for the International Sale of Goods.
In the case of Entrepreneurs, legal persons under public law or separate public law entities, the court competent to resolve all disputes arising from the contractual relations between us and you will be the court competent for our registered office. The previous sentence does not apply to natural persons concluding a contract directly related to their business activity, if the content of this contract shows that it is not of a professional nature for these persons, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register. and Information on Business Activity.

12. Final provisions
It is prohibited to post on the website https://www.maxcom.pl
any information of an illegal nature or information violating good manners.

The Regulations are available to every Buyer on the website https://www.maxcom.pl
The www.maxcom.pl Online Store reserves the right to change the Terms and Conditions. Registered Customers will be notified of any changes to the Terms and Conditions via email, with the right to terminate the contract within 14 days. Changes to the Terms and Conditions will take effect upon the expiry of the notice period.
4. In matters not regulated by these Regulations, the relevant provisions of Polish law shall apply.