Privacy Policy – Maxcom Tracker eSIM

Introduction

The Maxcom Tracker eSIM app (“we”, “our”, “us”) understands the importance of protecting your personal data. We are committed to processing it in accordance with applicable laws and regulations. This Privacy Policy (“Policy”) explains how we collect, use, store, share, and protect your personal data when using the Maxcom Tracker eSIM app and related services.

1. What Data We Collect and How We Use It

We collect personal data necessary to provide services and app functionality:

  • Registration and Login: nickname, avatar, password, gender, date of birth, region. You may also log in via third-party accounts (e.g., Google), which may share public profile data.
  • Authentication: for features requiring verification (e.g., parental control), we may request your phone number or ID document.
  • Location Data: GPS, Wi-Fi, Bluetooth, base stations – used for location and map features.
  • Device Data: model, operating system, device ID, IP address, network data.
  • Activity Data: clicks, searches, browsing, comments, likes.
  • Sensor Data: microphone, camera, photo album – only with your consent.

2. App Permissions

The app may request access to:

  • Contacts: for importing your address book.
  • Phone Calls: for call functionality.
  • Location: for map features and profile settings.
  • Camera and Microphone: for video calls, QR code scanning, profile setup.
  • Photo Album: for uploading images, screen saver settings.
  • Push Notifications: for system alerts and updates.

3. Tracking Technologies

We use cookies and similar technologies to:

  • Ensure app security and performance.
  • Simplify login and personalize content.
  • Recommend content and ads.

You can manage cookie settings in your browser or app preferences.

4. Data Sharing and Transfers

Your data may be shared with:

  • Trusted Partners: e.g., eSIM operators, payment providers, location services (e.g., AutoNavi).
  • Third Parties: only with your consent or when required by law.
  • In Case of Merger or Acquisition: the new entity will be bound by this Policy.

We do not share your data for marketing purposes without your consent.

5. Data Storage and Security

  • Data is stored on secure servers in Poland or the EU.
  • We use encryption, anonymization, access controls, and other safeguards.
  • Data is retained for as long as necessary to provide services or as required by law.

6. Your Rights

You have the right to:

  • Access your data.
  • Correct or delete your data.
  • Withdraw consent.
  • Transfer your data to another provider.
  • File a complaint with a supervisory authority.

7. Children’s Data Protection

If you are under 18, you should use the app under parental supervision. We do not knowingly collect data from children without parental consent.

8. Policy Updates

We reserve the right to update this Policy. We will notify users of significant changes via the app or website.

9. Contact

For questions regarding this Privacy Policy, please contact:

Maxcom S.A. ul. Towarowa 23a, 43-100 Tychy, Poland Email: serwis@maxcom.pl
Phone: +48 32 327 70 89